Visitation Polices

Our Procedures

To our Valued Residents, Families, and Staff:

Avante and all of its care centers continue to review and monitor any updates from the Department of Health and CDC regarding COVID-19. The facilities continue to test our residents and staff based on the county prevalence, CDC, and CMS guidance for additional testing as required. We continue to educate and train our staff on the most up-to-date COVID-19 infection prevention and control practices to mitigate the spread of COVID-19.

In addition, our centers continued to offer both the Moderna and J&J vaccine to our staff and residents on-site and administered by our qualified nursing staff.

At Avante, the safety of our residents and staff is our top priority. Thank you for trusting the care of your loved ones in our hands.


It is the policy of the facility to ensure safe visitation, holiday visitation and LOA process for our residents during the COVID 19 pandemic.

  1. Visitation can be conducted through different means based on a facility’s structure, residents’ needs, such as in resident rooms, dedicated visitation spaces, outdoors, and for circumstances beyond compassionate care situations. Regardless of how visits are conducted, the core principles will be consistent with CDC guidance including: screening, social distancing, PPE use, hand hygiene and other infection prevention measures.
    • The facility will allow indoor visitation regardless of vaccination status.
  2. The facility currently allows visitation 24 hours per day, 7 days per week.
  3. There is no limit to the amount of visitors a resident can have or to the length or duration of a visit.
  4. During indoor visitation, facilities should limit visitor movement inside the facility. For example, visitors should not walk around different halls of the facility. Rather, they should go directly to the resident’s room or designated visitation area. Designated visitation areas should be large enough for visitors and residents to maintain social distancing.
  5. Visitors will be asked to maintain visitation at bedside or designated area and not roam the facility.
  6. The facility will encourage outdoor visitation unless it is medically contraindicated for the resident.
  7. The facility infection preventionist/designee will support infection control and prevention by providing education to visitors and staff on topics such as use of masks, proper hand hygiene, social distancing, and visitation policies.
  8. The facility will maintain a visitor log for signing in and out.
  9. For outdoor visits, the facility will provide an area that is protected from weather elements and protection from the sun.
  10. Visitors will be asked to follow CDC guidance for infection control practices during visitation. Additional PPE may be required based on resident’s clinical status.
  11. Visitor may sign noting an understanding of the facility’s visitation and infection prevention and control policies. Failure of the visitor complying with facility visitation and infection prevention and control policies, the facility can suspend in-person visitation for that visitor.
  12. Health care practitioners and health care providers may choose to require a visitor to wear a facial covering only when the visitor is:
    • Exhibiting signs or symptoms of or has a diagnosed infectious disease that can be spread through droplet or airborne transmission,
    • In sterile areas of the health care setting or an area where sterile procedures are being performed,
    • In an in-patient or clinical room with a patient who is exhibiting signs or symptoms of or has a diagnosed infectious disease that can be spread through droplet or airborne transmission, or
    • Visiting a patient whose treating health care practitioner has diagnosed the patient with or confirmed a condition affecting the immune system in a manner which is known to increase risk of transmission of an infection from employees without signs or symptoms of infection to a patient and whose treating practitioner has determined that the use of facial coverings is necessary for the patient’s safety.
  13. Opt-Out Requirements
    • Health care practitioners and health care providers who choose to require a facial covering for any visitor must include in the policy a provision for the opting-out of wearing a facial covering if an alternative method of infection control or infectious disease prevention is available.
    • A provision for the opting-out of wearing a facial covering will allow for the alternative of utilizing a face shield.
  14. Visitors are not compelled to provide proof of vaccination or immunization status.
  15. A resident may designate 1 visitor who is a family member, friend, guardian, or other individual as an essential caregiver. Essential caregivers are allowed in-person visitation for 2 hours daily, in addition to any other visitation authorized by the provider.
    • Essential caregivers are not required to provide necessary care to a resident, client, or patient of a provider, and providers may not require an essential caregiver to provide such care.
  16. Essential caregivers must be allowed in-person visitation in all the following circumstances unless the resident objects:
    • End-of-life situations.
    • A resident who was living with family before being admitted to the provider’s care is struggling with the change in environment and lack of in-person family support.
    • The resident is making one or more major medical decisions.
    • A resident is experiencing emotional distress or grieving the loss of a friend or family member who recently died.
    • A resident who needs cueing or encouragement to eat or drink which was previously provided by a family member or caregiver.
    • A resident who used to talk and interact with others is seldom speaking.
  17. The facility must allow consensual physical contact between a resident and the visitor.
  18. In-house holiday visitation is recommended over LOA as to help enhance and maintain safe infection control practices and mitigate spread.
  19. If a resident is clinically stable per MD and has an MD order to leave the facility on LOA, the following must occur:
    • The resident must be educated on mask use, donning and doffing and social distancing safety in the community-must be documented.
    • The family member they are leaving with must have the same documented education.
    • The resident must have a rapid POC test completed upon return, 48 hours after return, and with any onset of symptoms.